Tailored Debt Recovery Solutions

We understand that each debt situation is unique. Our debt recovery procedures are customised to meet your specific needs, considering factors such as the debt's value, age, previous recovery actions, and the debtor's status. Our approach aligns with standard industry practices and adheres strictly to the Code of Ethics from the Institute of Mercantile Agents.

Our Debt Collection Process

Our collection activities are designed to be effective and respectful, typically involving:

1. Initial Assessment: We verify the debtor’s current address, establish telephone contact, and send a formal letter notifying them that their account has been handed over for collection.​

2. Follow-Up Communication: If there’s no response, we reach out via telephone after five days to discuss the outstanding debt and explore payment options.​

3. Payment Arrangements: When immediate full payment isn’t possible, we work with the debtor to establish a suitable payment plan, often based on a financial assessment.​

4. Confirmation of Terms: We send an arrangement letter or a Direct Debit Application Form to confirm the agreed repayment details.​

Additionally, we conduct field visits if deemed necessary, based on the specific circumstances of the case.

Legal Support When Necessary

Should legal action become necessary, our experienced staff will guide you through the process. We collaborate closely with solicitors, attend court pre-trial conferences, assist with negotiations during litigation, and maintain clear communication with you throughout these proceedings.

Don’t Let Bad Debtors Harm Your Business

At PB Investigations, we are committed to freeing you from the challenges of bad debtors and late payments. Our tailored, ethical, and effective debt collection strategies are designed to protect your business’s financial health.​

Take the first step towards securing your business’s financial future. Contact us today for a confidential discussion about your debt recovery needs.​

📞 Call us on 0412 936 123
📧 Email us at peter@pbinvestigations.com.au