Debt recovery procedures are customised to meet the client’s needs. Procedures reflect the value and age of the debt, previous recovery action and the individual status of the debt. In all cases, adopted procedures will be in strict accord with standard industry practice and within the code of Ethics and guidelines laid down by the Institute of Mercantile Agents.
PB Investigations usually develops client specific collection strategies. These Step-by Step collection activity procedures may include:
First initial search is to find out if debtor is still at the advised address and make telephone contact. A letter will be sent out to the debtor to advise that the account has been handed to us for collection.
After 5 days the debtor will be approached by telephone again.
Arrangements are made to pay the debt/ if the debt is to be paid off in installments we will got through a financial questionnaire and come to a suitable payment arrangement.
We will then send out an arrangement letter and/or Direct Debit Application Form confirming these details.
Field Calls will be arranged if we feel necessary or if advised.
Full settlement strategies and negotiated settlements (to the extent authorised by the client)
PB Investigations will assist on all steps of Legal Action.
PB Investigations has developed sound procedures to deal with industry-associated issues. Examples are:
- Aged Debts
- Defaults on Negotiated Settlement
- Debtor Location